Legal
ACCESSIBILITY
Canadian Solar is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under Ontario Regulation 165/16 made under the Accessibility for Ontarians with Disability Act, 2015. Canadian Solar shall provide services or facilities in a manner that respects the dignity and independence of persons with disabilities. The 2016-21 accessibility plan outlined below shows the policies and actions that Canadian Solar will put into place to improve the opportunities for people with disabilities. PROCEDURES A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on Canadian Solar premises. Any situation that would require the separation of the individual and their support worker will be discussed with the individual in advance, if possible, and appropriate alternatives for assistance suggested. In certain circumstances Canadian Solar may require a person with a disability to be accompanied by a support person for health or safety reasons but before making this request, Canadian Solar shall consult with the person with a disability to understand their needs. Canadian Solar is committed to providing employees, with disabilities with individualized emergency response information when necessary. When requested, Canadian Solar will: - Provide individualized emergency response information. - Obtain the individual's consent to share the information with anyone designated to help them in an emergency. Canadian Solar will review the emergency information when: - The employee changes work locations. - The employee’s overall accommodation needs are reviewed. - Canadian Solar emergency response policies are renewed. Canadian Solar is committed to fair and accessible employment practices. When requested, Canadian Solar will accommodate people with disabilities during the recruitment, assessment and hiring process. Canadian Solar shall notify internal and external job applicants that where needed, accommodations for disabilities will be provided upon request, to support their participation in all aspects of the recruitment process. Canadian Solar has in place a return to work (RTW) process for employees who have been absent from work due to disability and require disability-related accommodations in order to return to work. A process is in place to develop individualized accommodation plans. Plans account for the accessibility needs of employees with disabilities when using the performance management process and when redeploying/reassigning employees. Canadian Solar will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Canadian Solar will in the event of a service disruption, notify the public of the service disruption and the alternatives available. Designated parking spaces and size of spaces are in accordance with Sec. 80.32. The counter installed at the Guelph,Ontario,Canada reception meets the accessibility standard requirements outlined in 80.41. The redesign waiting room meets the requirements outlined in 80.41 and 80.43. Accessible door paddles can be found at all locations to ensure there is an accessible washroom available. Service Animals Canadian Solar welcomes people with disabilities and their service animals. Persons with disabilities may bring their service animal with them to parts of our premises that are open to the public, unless otherwise excluded by law (where food is being prepared). For reasons of safety as well as infection prevention and control, the service animal must remain with the owner at all times. On rare occasions when a manager may determine that a situation would require the separation of the individual and their service animal, the manager will endeavor to discuss the circumstances with the individual in advance, and always suggest appropriate alternatives for assistance. Canadian Solar has the right to request documentation that the animal is a service animal required for the individual’s disability. This documentation should be in the form of a letter, signed by a regulated health professional, simply verifying the need of a service animal for the person and not inclusive of an outline of the person’s disability or the purposes of the animal. Assistive Devices Canadian Solar will ensure that we have HR members that are trained and familiar with various assistive devices that may be used by customers with disabilities while obtaining, using or benefiting from our services. Feedback Process Customers who wish to provide feedback to Canadian Solar on the way we provide our service to people with disabilities can submit these by email, in print or verbally. Upon request, arrangement can be made to provide additional accessible formats and communication supports. Canadian Solar will carefully consider all feedback received. Canadian Solar will ensure our feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request. This means that we will strive to communicate effectively with persons with disabilities in a manner that takes into account the person’s disability to facilitate their request, use, receipt and feedback about our facilities and services. COMMUNICATION Notifications of public service disruptions will be communicated through postings at reception. Canadian Solar has created a process for receiving and responding to feedback that are accessible and prominent on our website. The Canadian Solar website and web content conforms to WCAG 2.0 Level AA. All documents can be made available in accessible formats and communication supports can be provided if requested. All AODA policies and protocols are posted on our website and are available in accessible formats if requested. Canadian Solar will ensure our feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request. This means that we will strive to communicate effectively with persons with disabilities in a manner that takes into account the persons disability. In order to facilitate any requests we will provide a receipt of said request and of the feedback about our facilities and services. TRAINING Canadian Solar will provide training to all members of our organization on all the Integrated Accessibility standards and how to interact with people with different disabilities. Canadian Solar has developed a training program to ensure all staff and students are provided with the information to meet the requirements of O. Reg. 191/11: INTEGRATED ACCESSIBILITY STANDARDS under Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11 All new staff and students will receive AODA training as part of the orientation process. Training updates shall be provided on an ongoing basis or as legislation requires. Training will include:Term | Definition |
Disability | The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) uses the same definition of “disability” as the Ontario Human Rights Code, which includes both visible and non-visible disabilities. |
Public Spaces | A public space is a social space that is generally open and accessible to people |
CSSI | Canadian Solar Solutions Incorporated |
AODA | Accessibility of Ontarians with Disabilities Act |
WCAG | Web Content Accessibility Guidelines |
RTW | Return to Work |
IASR | Integrated Accessibility Standards Regulations |
Assistive Devices | Tools, products or types of equipment that help individuals perform tasks and activities. |
Customers | Clients, vendors, visitors and anyone else who may choose to access the facilities of CSSI. |
Service Animals | Specially trained to perform tasks for people with disabilities and are not considered pets. |
Intergraded Accessiblity Standards Regulations | In 2011, the AODA Integrated Accessibility Standards became law, enacting standards in the areas of Employment, Information and Communication, and Transportation. As of July 1, 2016 the Customer Service Standard will be officially incorporated into the Integrated Accessibility Standards Regulation. |
Regulated Health Care Professional | A regulated health professional is defined as a member of one of the following colleges: · College of Chiropractors of Ontario · College of Audiologists and Speech-Language Pathologists of Ontario · College of Nurses of Ontario · College of Occupational Therapists of Ontario · College of Optometrists of Ontario · College of Physicians and Surgeons of Ontario · College of Physiotherapists of Ontario · College of Psychologists of Ontario · College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario |
TERMS OF USE
Ownership of Site; Agreement to Terms of Use This website is the property of Canadian Solar Inc. (hereinafter, “Canadian Solar”) with registered office at 545 Speedvale Avenue Guelph, ON N1K 1E6 Canada. These Terms and Conditions of Use (the “Terms of Use”) apply to the Canadian Solar web site located at www.csisolar.com, and all associated sites linked to www.csisolar.com by Canadian Solar, its subsidiaries and affiliates, including Canadian Solar sites around the world. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE. This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Canadian Solar may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. Canadian Solar assumes no responsibility regarding the accuracy of the information that is provided by Canadian Solar and use of such information is at the recipient's own risk. Canadian Solar provides no assurances that any reported problems may be resolved with the use of any information that Canadian Solar provides. By furnishing information, Canadian Solar does not grant any licenses to any copyrights, patents or any other intellectual property rights. Canadian Solar does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to Canadian Solar will be deemed NOT to be confidential. By sending Canadian Solar any information or material, you grant Canadian Solar an unrestricted, irrevocable license to use, reproduce, modify, perform, display, transmit and distribute those materials or information, and you also agree that Canadian Solar is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (1) we obtain your permission to use your name; or (2) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (3) we are required to do so by law. You can learn more about Canadian Solar privacy practices on the Web. IN NO EVENT WILL CANADIAN SOLAR BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL INFORMATION IS PROVIDED BY CANADIAN SOLAR ON AN "AS IS" BASIS ONLY. CANADIAN SOLAR PROVIDES NO REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NONINFRINGEMENT. Canadian Solar may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms to which you are bound.