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Canadian Solar is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under Ontario Regulation 165/16 made under the Accessibility for Ontarians with Disability Act, 2015.

 Canadian Solar shall provide services or facilities in a manner that respects the dignity and independence of persons with disabilities.

The 2016-21 accessibility plan outlined below shows the policies and actions that Canadian Solar will put into place to improve the opportunities for people with disabilities.


A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on Canadian Solar premises. Any situation that would require the separation of the individual and their support worker will be discussed with the individual in advance, if possible, and appropriate alternatives for assistance suggested.

In certain circumstances Canadian Solar may require a person with a disability to be accompanied by a support person for health or safety reasons but before making this request, Canadian Solar shall consult with the person with a disability to understand their needs.

Canadian Solar is committed to providing employees, with disabilities with individualized emergency response information when necessary. When requested, Canadian Solar will:

     -     Provide individualized emergency response information.

     -     Obtain the individual's consent to share the information with anyone designated to help them in an emergency.

Canadian Solar will review the emergency information when:

     -     The employee changes work locations.

     -     The employee’s overall accommodation needs are reviewed.

     -     Canadian Solar emergency response policies are renewed.

Canadian Solar is committed to fair and accessible employment practices. When requested, Canadian Solar will accommodate people with disabilities during the recruitment, assessment and hiring process. Canadian Solar shall notify internal and external job applicants that where needed, accommodations for disabilities will be provided upon request, to support their participation in all aspects of the recruitment process.

Canadian Solar has in place a return to work (RTW) process for employees who have been absent from work due to disability and require disability-related accommodations in order to return to work. A process is in place to develop individualized accommodation plans. Plans account for the accessibility needs of employees with disabilities when using the performance management process and when redeploying/reassigning employees.

Canadian Solar will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Canadian Solar will in the event of a service disruption, notify the public of the service disruption and the alternatives available.

Designated parking spaces and size of spaces are in accordance with Sec. 80.32. The counter installed at the Guelph,Ontario,Canada reception meets the accessibility standard requirements outlined in 80.41. The redesign waiting room meets the requirements outlined in 80.41 and 80.43. Accessible door paddles can be found at all locations to ensure there is an accessible washroom available.

Service Animals

Canadian Solar welcomes people with disabilities and their service animals. Persons with disabilities may bring their service animal with them to parts of our premises that are open to the public, unless otherwise excluded by law (where food is being prepared).

For reasons of safety as well as infection prevention and control, the service animal must remain with the owner at all times. On rare occasions when a manager may determine that a situation would require the separation of the individual and their service animal, the manager will endeavor to discuss the circumstances with the individual in advance, and always suggest appropriate alternatives for assistance.

Canadian Solar has the right to request documentation that the animal is a service animal required for the individual’s disability. This documentation should be in the form of a letter, signed by a regulated health professional, simply verifying the need of a service animal for the person and not inclusive of an outline of the person’s disability or the purposes of the animal.

Assistive Devices

Canadian Solar will ensure that we have HR members that are trained and familiar with various assistive devices that may be used by customers with disabilities while obtaining, using or benefiting from our services.

Feedback Process

Customers who wish to provide feedback to Canadian Solar on the way we provide our service to people with disabilities can submit these by email, in print or verbally.

Upon request, arrangement can be made to provide additional accessible formats and communication supports. Canadian Solar will carefully consider all feedback received.

Canadian Solar will ensure our feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request. This means that we will strive to communicate effectively with persons with disabilities in a manner that takes into account the person’s disability to facilitate their request, use, receipt and feedback about our facilities and services.


Notifications of public service disruptions will be communicated through postings at reception.

Canadian Solar has created a process for receiving and responding to feedback that are accessible and prominent on our website. The Canadian Solar website and web content conforms to WCAG 2.0 Level AA. All documents can be made available in accessible formats and communication supports can be provided if requested. All AODA policies and protocols are posted on our website and are available in accessible formats if requested.

Canadian Solar will ensure our feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request. This means that we will strive to communicate effectively with persons with disabilities in a manner that takes into account the persons disability. In order to facilitate any requests we will provide a receipt of said request and of the feedback about our facilities and services.


Canadian Solar will provide training to all members of our organization on all the Integrated Accessibility standards and how to interact with people with different disabilities.

Canadian Solar has developed a training program to ensure all staff and students are provided with the information to meet the requirements of O. Reg. 191/11: INTEGRATED ACCESSIBILITY STANDARDS under

Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11

All new staff and students will receive AODA training as part of the orientation process. Training updates shall be provided on an ongoing basis or as legislation requires.

Training will include:

·          An overview of the AODA and the requirements of the Customer Service Standard

·          Plan related to the Customer Service Standard

·          How to interact and communicate with people with various disabilities

·          How to interact with people with disabilities who use assistive devices, require the assistance of a service animal, or require the assistance of a support person

·          How to use the equipment or devices available at CSSI that may help provide services to people with disabilities

·          What to do if a person with a disability is having difficulty in accessing CSSI or its services

·          Any changes or updates to the regulations or this plan


The Accessibility Plan will be evaluated annually to ensure conformance with current legislation and to ensure that any upcoming legislation changes are implemented in a timely manner.

The Accessibility Plan will be evaluated based on the feedback that we receive from our employees and customers. Appropriate suggestions will be implemented and updated in our Accessibility Plan.





The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) uses the same definition of “disability” as the Ontario Human Rights Code, which includes both visible and non-visible disabilities.

Public Spaces

A public space is a social space that is generally open and accessible to people


Canadian Solar Solutions Incorporated


Accessibility  of Ontarians with Disabilities Act


Web Content Accessibility Guidelines


Return to Work


Integrated Accessibility Standards Regulations

Assistive Devices

Tools, products or types of equipment that help individuals perform tasks and activities.


Clients, vendors, visitors and anyone else who may choose to access the facilities of CSSI.

Service Animals

Specially trained to perform tasks for people with disabilities and are not considered pets.

Intergraded Accessiblity Standards Regulations

 In 2011, the AODA Integrated Accessibility Standards became law, enacting standards in the areas of Employment, Information and Communication, and Transportation. As of July 1, 2016 the Customer Service Standard will be officially incorporated into the Integrated Accessibility Standards Regulation.

Regulated Health Care Professional

A regulated health professional is defined as a member of one of the following colleges:

·          College of Chiropractors of Ontario

·          College of Audiologists and Speech-Language

           Pathologists of Ontario

·          College of Nurses of Ontario

·          College of Occupational Therapists of Ontario

·          College of Optometrists of Ontario

·          College of Physicians and Surgeons of Ontario

·          College of Physiotherapists of Ontario

·          College of Psychologists of Ontario

·          College of Registered Psychotherapists and Registered

           MentalHealth Therapists of Ontario